Roche, Switzerland
Schering AG, Germany
Boehringer Ing., Germany
GlaxoSmithKline, UK
Novo Nordisk, Denmark
Novartis Consumer, Switzerland
Janssen Cilag, Belgium
Sanofi-Aventis, France
Berlin-Chemie, Germany

Other manufacturers...

Contact us
Privacy statement
Terms & Conditions
Freequently Asked Questions
About Us
Shipping and Refund
Site Map
About us
Shipping and Refund
Discussion Forum
Health News
Site Map

Support Center :: Freequently Asked Questions

Ads by SeoFront
Freequently Asked Questions

page has a mission to provide our customers with answers on most frequent questions. 

Q What forms of payment do you accept?

A  At the moment we accept AlertPay only. We are currently working on integrating other credit cards payments into our shop.


Q What is AlertPay?

A  AlertPay is an internet payment service like PayPal, E-gold and WorldPay allowing you to securely and quickly send and receive money online.


Q Is AlertPay safe to use?

A  AlertPay is a Canadian Registered Corporation and a United States Registered Corporation and complies with the regulations of the OSFI (Office of the Superintendent of Financial Institutions Canada), FINTRAC (Financial Transactions and Reports Analysis Centre of Canada) and FinCEN (Financial Crimes Enforcement Network).

Your AlertPay account is safe because only you have access to your primary password and transaction PIN. We suggest using a password strength that is strong and is unique to only you.

Q How do I start using AlerPay?

A  A Personal Starter is the perfect account to send and receive money. You can shop securely online, send funds to friends, family or anyone who has an email address. AlertPay has a large Knowledgebase
and very professional online Support Staff you can contact anytime.

You can talk to one of AlertPay friendly staff by calling them using the following phone number:


Phone: 1-514-748-5774

Hours of Operation

Monday to Friday: 9:00am to 5:00pm EST


Q How Do I Place An Order?

A When you click a "BUY" link, you will be taken to our secure server where you will set up your account. You will answer an online questionnaire to provide information relevant to your medical condition. Once you complete the questionnaire, you will see a confirmation page to review your answers for accuracy. At this point, you will submit your order for processing. 

In the event a physician needs to communicate with you to process your medication request, please ensure that you give us accurate daytime and nighttime telephone numbers, as well as an email address.


Q What Happens Once I Submit My Order? 

A If approved, the physician will write the prescription and send it to the pharmacy, where it will be filled and shipped to you via one of the courier companies. Your prescription will include information explaining the usage, dose and precautionary information for your medication. You will also receive contact information for the pharmacist in case you have any questions after you receive your medication.


Q What Are Your Security Policies?

A Our online ordering system uses the latest in Secure Encryption Technology. All personal and credit card information is submitted with the highest level of security and precautions. Our system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use of a credit card will be reported.

Q Are Online Consultations Legal?

A In developing this new Internet medium for the delivery of health care services, our organization is committed to meeting and exceeding current regulations. only utilizes licensed physicians. All medication is obtained from legitimate pharmaceutical wholesalers, so you can rest assured you are receiving the same medication as you would at your neighborhood pharmacy.

Q What Prescription Medications Do You Dispense?

A We only offer medications that can be prescribed from online consultations. Our online pharmacy is one of the few with the largest product base on the market. We offer over 2500 medications, in stock and ready to ship. No legitimate online medical company will ever offer narcotics or addictive medications via the Internet. The medications offered on our web site do not require a physical examination. A thorough review of your medical history is sufficient.   

Q What Are Your Shipping Rates And Policies?


A Our pharmacy provides quite fast and not expensive airmail delivery to most countries of the world. The shipping fee is only $10 and we provide FREE standard shipping on all orders over $199. Usually it takes not more than 3 weeks for your order to be delivered. All orders are processed and shipped from our certified, licensed, and secured pharmacy directly to your door. 

Your order will be packaged discreetly for your privacy and protection.

Once your order has been shipped, we will send you an email to notify you that your product has left our facility. From this point your product is only 7-21 days from arriving at your home or office. Please save this email (shipping receipt) and in the unlikely event that your order has not arrived within three weeks, reply to the email or use our
Support Center link and our customer support department will immediately rectify the situation.

We follow the procedures above in order to give our customers the best of all buying experiences, and to get the product in your hands as quickly as possible. Not only do customers love our products, but they also tell us they greatly appreciate the efforts we take to get the product in their hands as quickly and discreetly as it is possible. Happy customers result in a good business, and we do all we can to keep our customers happy. 

Q How do I change my order after it has been placed?

A Unfortunately, we do not make any manual changes or cancellations after the order is paid. The user interface allows orders to be edited before the payment is made only.

Q How do I know when my order has been shipped out? 

A We always confirm our customers about their order status changes via email, but some emails could be failed because of the customerís
anti-spam security. In such cases, you need to pass the authorization process via our website and see the status of your order in the order history. If there is still a problem with confirmation, our support team is open for any of your questions. 

Q Can you ship to my country? 

A We ship almost to all over the world, where aviation mail can be delivered.

Q Do you ship to P.O. Boxes?

A Yes, we ship to P.O. Boxes.

Q What's The Difference Between A Generic And A Brand-name Drug?


A Not much, except for name and price. Because generic drug manufacturers are not required to duplicate original medical studies proving the safety and efficiency of the chemical compound, they can produce generic versions at much lower costs, thus passing on these savings to the consumer. 

Q Why Are Generic Drugs Cheaper Than Brand-name Ones?

A They're less expensive because of the patent system. When new drugs are first introduced, most of them are patent-protected by the government for 17 years. During that time, other companies can't sell the drug. This allows the company that developed the drug to market it exclusively and make back the research money that was spent to develop it. 

When the patent runs out, drug companies can apply to the Food and Drug Administration to sell generic versions of the drug. And because they don't have to worry about investment costs, the competing companies can often sell the drug for 50 to 80 percent less than the cost of the brand-name equivalent.

Q What Is The Quality Of Generic Drugs?


A To be considered "bioequivalent / therapeutically equivalent" to its brand-name counterpart, a generic drug must have the identical active chemical compounds, as well as the quantity and speed of absorption of its active ingredients into the bloodstream. Sometimes the generic version of a drug may differ in color or shape from its brand-name counterpart; these differences have no effect on the medical action of the drug and are for commercial or patent reasons only.

Q What Are The Manufacturing Standards For Generic Drugs? 

A The manufacturing facilities of all pharmaceutical companies, whether they are the makers of brand-name or generic drugs, must pass stringent and regular inspections by the relevant authorities. There is no difference between the manufacturing standards set for generic pharmaceutical companies and those set for brand-name pharmaceutical companies. Many companies that produce brand-name drugs also make drugs sold under generic labels and visa versa. 


Your cart
Cart is empty
View cart
Orders history



Log in


Scientists Found A Vitamin Most Useful In Winter
Elderly patients with a deficit of this substance osteoporosis bones of the lower spine, pelvis and limbs...

Breastfeeding Makes Boys Smarter
Australian scientists have decided to find out how breastfeeding affects children's health...

The Secret Of Alzheimer's Disease Unravelled
Researchers concluded that the body of people with Alzheimer's disease takes out the dangerous protein from brain slower than in healthy people...

Previous news

Your email:

Copyright © 2008-2011 Online Pharmacy